We are sorry to hear that you are experiencing such issues. You can provide us a dump file to help us understand more on those crashes or freezing issues. There are different steps in getting a dump file for crashes and freezing issues. 

Getting the Dump file:

For Crashes:

1. Close the app for now

2. Download the AddCrashRegKey file (File is located on the bottom of the article) > Right Click > Hit Run as Administrator (Requires admin privileges to run).

This will add registry keys into your Operating System that will monitor when the app crashes and then a crash dump file will be created automatically.

The registry key entry will be located under:

HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Db.App.exe

3. Open the app and replicate the crash

4. Go to your file explorer and put this as your path:

c:\UserModeDumps

5. You will find a crash dump file in the folder above. E.g. Db.App.exe.9600.dmp

6. Upload that dump file to a shared drive and share it to support@drawboard.com 

7. You can always delete the registry key from your Operating System by downloading the DeleteCrashRegKey file (File is located on the bottom of the article) > Right Click > Hit run

For Freezing: 

1. While your app is in a freeze state...

2. Open task manager (Ctrl+ Alt+ Delete)

3. Expand for more details

4. Navigate to the Drawboard PDF

5. Expand the list item

6. Right click on Drawboard PDF and click the Create dump file

7. You should find the dump in this directory of your file explorer:

C:\Windows\memory.dmp.

8. Upload that dump file to a shared drive and share it to support@drawboard.com