Available on: Windows

From time to time, Drawboard Support may ask for your Log file or Dump File or V2 folder to try and solve problems.

These 3 things are very useful when you are experiencing all kinds of issues in your Windows app as it provides us with more information about the state of the app. 

Log file

Follow the steps below: 

1. Go to the Settings > Miscellaneous > Make sure it's Basic Logging

2. Attempt to reproduce the issue 

3. Go back to your Setting > Help > Show Logs

4. You will find the Log.dat file in the folder

5. You can then send that file by attaching it to our conversation or submitting a new request: https://support.drawboard.com/hc/en-us/requests/ne

Dump File

This file is useful especially for app crashes/freeze. Follow the steps below:

1. While the app is freezing/crashing, open your Task Manager (CTRL + ALT + DEL)

2. Expand our app, right-click on the Drawboard PDF, and click Create dump file

3. You can find the file in this file path of your file explorer:
C:\Users\chris\AppData\Local\Temp\Db.App.DMP

💡 Note: Please replace the YourUserName with your real user name of your device.

4. Since the file is large, feel free to use any cloud storage to store the file and share that link to us. 

V2 Folder

We usually asked this when the Drawboard team is struggling to replicate the issue that you are having. Follow the steps below on how to find this folder:

1. Have the app at the state where it's reproducing the issue

2. Go to your file explorer, copy the path below, and paste it to you file explorer file path: 

C:\Users\YourUserName\AppData\Local\Packages\Drawboard.DrawboardPDF_gqbn7fs4pywxm\LocalState

💡 Note: Please replace the YourUserName with your real user name of your device.

3. Send us that v2 folder.