If you are on Windows 10 and are experiencing either of the following issues, this article will help you resolve them:
- You are not seeing the latest Drawboard PDF update
- You are unable to install the latest Drawboard PDF MSIX build downloaded from our website
Why is this happening?
The latest Drawboard PDF update is currently only available on Windows 11. On Windows 10, the MSIX build installed from our website does not support the same updates as the Microsoft Store version. This is because Windows 10 enforces stricter rules around package identity and signing, meaning the website version and the Microsoft Store version are treated as two entirely separate packages and cannot be updated interchangeably.
What do I need to do?
To get the latest update, you will need to uninstall your current version of Drawboard PDF and reinstall it from the Microsoft Store. Please note that uninstalling Drawboard PDF may affect your locally stored documents and files, so we recommend backing them up before proceeding.
- Uninstall Drawboard PDF from your device
- Find Drawboard PDF on the Microsoft Store by searching "Drawboard PDF" or by clicking this link to go directly to the app page.
- Install the latest version
- Sign in to your account and pick up right where you left off
Need help? If you run into any issues during this process, please reach out to our support team and we will be happy to help.