Solution 1: Reset Microsoft Store app

Sometimes the Microsoft Store might remember previous licenses/accounts, preventing you from getting updates (eg. an upgrade you paid for).

Option 1 - Reset from settings

• Go to Windows Settings
• Select System
• Select Apps & features
• Find and click on Microsoft Store
• Select Advanced options
• Select Reset.

Option 2 - Reset from Run

1. Press the Win + R keys to open the Run dialogue.
2. Type WSReset.exe, and select OK.
3. A command prompt will now open without any message. Do not do anything and wait. After 30 seconds, the command prompt will automatically close, and the Microsoft Store app will open.

Option 3 - Reset through Command Prompt

1. Press the Windows Key and type "Command Prompt" and do not press enter
2. Right-click on Command Prompt options
3. Run As Administrator
4. Type "WSreset.exe" and press Enter
5. Restart your computer once it is complete.

Note: This step resets the Windows Store app without affecting account settings or installed apps.

Note: Ensure you are logged into a Personal Microsoft account. Business logins have a different login process that requires the Microsoft Store for Business to be enabled to download.

This step is most relevant in resolving license issues, find our main thread of solutions here: Drawboard PDF PRO: Paid but don't have PRO

Solution 2: Re-sign into the Microsoft Store app

If you are able to open the Microsoft Store app:

1. Open it.
2. Click on your profile picture on the top right and sign-out then in again.

Solution 3: Run Microsoft Store app Troubleshooter

1. Press Windows Key + X
2. Click Settings
3. Click Update & security
4. Click Troubleshoot
5. Scroll down to the bottom
6. Click Windows Store Apps
7. Click Run the Troubleshooter

Solution 4: Re-register all Microsoft Store apps

1. Press the Windows Key and type "Powershell" and do not press enter

2. Right-click the Windows Powershell option and click "Run as administrator"

3. Copy the following below and right-click in Powershell to paste
   
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
   
4. Press Enter, you will get many errors, it is safe to ignore them.
5. Restart your computer once it is complete.

Solution 5: Uninstall & Reinstall Microsoft Store app

1. Press the Windows Key and type "Powershell" and do not press enter
2. Right-click the Windows Powershell option and click "Run as administrator"
3. Copy the following below and right-click in Powershell to paste
   
   Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
   
   
4. Press Enter
5. Then copy the following below and right-click in Powershell to paste
   
   Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
   
6. Press Enter, you will get many errors, it is safe to ignore them.
7. Restart your computer once it is complete.

Solution 6: Check Proxy Settings

1. Press the Windows Key and type "Internet options”.
2. Then click on the "Connections" tab, then "LAN settings".
3. Make sure “use proxy server” is not checked, if it is, uncheck it and click "Okay". If it isn't, leave it alone.