Q: My Drawboard PDF Windows app is running slowly. Could my antivirus software be the cause?

A: Yes. Some antivirus software can slow down the performance of the Windows app, especially when opening or editing large documents.

Q: How can I improve performance if I have antivirus software installed?

A: We provide a setting called Memory-backed documents that can help improve performance when antivirus software is installed.

To enable this setting:

Open the app and go to Settings > Miscellaneous > Toggle ON Memory-backed documents

If you still experience slow performance after enabling this setting, please contact our support team for further assistance.