Resolved! - as of 06 March 2025

Incident 4:

We are currently experiencing a backend issue that is affecting document uploads and preventing annotations from being saved on cloud documents across all platforms (Windows, Web, iOS, and Android).

Impact:

Current Status:
Our engineering team has resolved the issue, and the service should now be functioning normally.

What’s Affected:

• Document uploads
• Saving of annotations on cloud documents

We apologize as we understand the impact this may have on your work and apologize for the disruption. Thank you for your patience and understanding as we work to resolve the situation.

Resolved! - as of 31 Jan 2025

Incident 3:

We are currently experiencing an issue with our backend that is impacting the saving of annotations on cloud documents across all platforms (Windows, Web, iOS, Android).

Impact:

Current Status:
Our engineering team has resolved the issue, and the service should now be functioning normally.

What’s Affected:

• Saving of annotations on cloud documents

We apologize as we understand the impact this may have on your work and apologize for the disruption. Thank you for your patience and understanding as we work to resolve the situation.

Resolved! - 30 Jan 2025

Incident 2:

We are currently experiencing an issue with our backend that is impacting document uploads and the saving of annotations on cloud documents across all platforms (Windows, Web, iOS, Android).

Impact:

Current Status:
Our engineering team has resolved the issue, and the service should now be functioning normally.

What’s Affected:

• Document uploads
• Saving of annotations on cloud documents

We apologize as we understand the impact this may have on your work and apologize for the disruption. Thank you for your patience and understanding as we work to resolve the situation.

Resolved! - 20 July 2024

Incident 1:

Both Drawboard Projects and Drawboard PDF were unavailable to customers between ~9:00am AEST and 1:00pm AEST on 19 July 2024.

Impact:

Current Status:
Our engineering team monitored the situation and when our infrastructure was available began a range of checks to ensure that both Drawboard Projects and Drawboard PDF were functioning normally. Both products should now be back to normal operation and users should have full access to their files and markup. File uploads and any markup that was underway at the time when the Azure outage commenced are likely unrecoverable, and we apologize for this.

What’s Affected:

• No access to any files and any annotation

In addition to the above, we are investigating options to provide greater service resilience in the future, and will undertake measures to limit our exposure to outages like this in the future.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.