Our engineering team is currently looking to it on what is causing this critical error to appear. We would need to get more information from those who experience this issue to assist us in our investigation. So, if you are one of them, please send us the following information to us via submitting a request form:
- What did you do before this error appears on your screen? If you could give us a screen recording, that would be beneficial to us
- Are you on a double/single page mode? Are you on continuous or non-continuous mode? Are you on full-screen mode?
- Could you provide us with the display resolution and scale of your device?
Once again, this information will speed up our investigation and it would help us in resolving this error quickly. We apologize for any inconvenience made by this.