We are currently aware of an issue on the web version of our app that is preventing users from accessing the app, you can find the status of this issue by checking out: https://status.drawboard.com/. Same announcement in the page detailed below.
Persistent loading screen when logging into the Drawboard Projects web app
Open | Jul 30, 2020 | 10:41 GMT+10:00
Short-term fix: You can resolve the issue by clearing your browser cookies. Steps are detailed here: Clearing cookies in the Web app
We recently released an improvement in our web app to improve the overall security of the platform. This has to do with how the app silently re-authenticates you after your initial login expires, greatly reducing the risk of external access to your account.
If you are experiencing a persistent loading screen in the Projects web app, it means that the mechanism by which we previously validated your login has become invalid in the transition. In error, the user interface did not recognise that it needs to take you back to the login screen in such a situation.
We are currently rolling out a fix for this issue which will take you to the login screen where you will be able to login successfully. From there, the new silent re-authentication method will work as intended.
In the mean time, you can resolve the issue by clearing your browser cookies. Steps here: Clearing cookies in the Web app
In case you are unable to click on the link above, copy paste the url below to your browser's address bar
Thank you for your patience and we apologise for this disruption to your work.
Head of Engineering
- Drawboard Projects Apps: Drawboard Projects Web App