Drawboard PDF crashes due to certain situations including license, document corruption and more. The following solutions have been known to help.

Hang on loading docs

Cause: This can happen due to a corrupt doc being present in the documents list.

If the documents you have open in Drawboard PDF are saved or do not have any unsaved changes you can try:

• Resetting the app
• Reinstalling the app
• Delete the activedocuments.json file in your app data file. It is located at
  1. Open File Explorer (Win key + E)
  2. Enter the following into your address bar:
     
     C:\Users\UserName\AppData\Local\Packages\Drawboard.DrawboardPDF_gqbn7fs4pywxm\LocalState\v2
     
     
  3. Delete the file called ActiveDocuments.json
     
     
     
     Note: Deleting the ActiveDocuments.json file will make it impossible for you to recover unsaved annotations so only do this if you have saved all your files.

Hang on license check and/or error: 0x803f8001 

Cause: This issue is caused by the Microsoft Store licensing and sometimes happens when there is a disconnect between the store and Drawboard PDF.

Sometimes this error message will appear: "0x803f8001 Drawboard PDF is not available in your account”

To resolve this you can try:

• Resetting the Microsoft Store app cache
• Try switching off your internet connection and then launching the app 

Note: Also check out this article in case it helps Drawboard PDF: Windows Error Messages and Remedies

No message hang

This one is the trickiest and has a number of potential causes, here are some solutions users said have worked for them.

• Switch accounts in Windows/ensure administrator access
  1. Select the Start  button,
  2. Then on the left side of the Start menu, choose the Accounts icon (or picture)
  3. Then select Sign out.
     
     Source: https://support.microsoft.com/en-gb/help/4026810/windows-sign-out-of-windows

• Try to Re-register All Store apps
  1. Right click on Windows Start
  2. Right click on Windows Powershell (Admin)
  3. Copy the following from below and right click in Powershell to paste and hit Enter on your keyboard
     
     Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
     
     
  4. Restart your computer
     
     

• Ensure your Microsoft account and your device's region are correct

  • Follow the steps here: Drawboard PDF: Resolving Microsoft Store's currency/location/region settings

  • If your device's current Microsoft Store location/region is not the same as your Microsoft account's location region, and you have a PRO subscription, it could interfere. This mostly happens when you reset your device or gotten a new one.
    
    

• You are running an older version of windows
  • In some scenarios, Windows will not allow you to open a Microsoft Store app that has been updated for a newer version of windows while you are running an older version of it.
  • Updating your version of Windows might solve this issue. See Drawboard PDF: How do I update to the latest version Drawboard PDF? for more details.

My scenario wasn't described

If you are still having this issue or your scenario wasn't mentioned, please contact the support team and send them your documents/app logs (instructions on how to obtain logs here)